Services
Thursday, 19 May 2011 12:45
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Our team of business and technical professionals has implemented numerous projects in the Fast Moving Consumer Goods industry. Our experience qualifies us as experts in delivering complete solutions, and meeting precise specifications in diverse industry segments. We have the experience, knowledge, talent and the people to implement solutions to fit your business needs.

When designing your system, we use a consultative approach – observing every facet of your sales and distribution process. By understanding your business, your market, and your vision for the future we configure our solutions to be tailored to the way you want to conduct your business.

We provide a complete range of Services to our clients:

Implementation Services

Our software implementation services are designed to help you to quickly and efficiently deploy our solution based on your specifications Our broad array of implementation services includes complete program and project management and ranges from early-stage development of a detailed implementation/project plan to integration testing and first production instance support. As a result, our implementation services can efficiently move your deployment from "Ready for Installation" through "Ready for Acceptance” and "Ready for Rollout” to “Successfully Implemented”.

Support Services

We offer Software Support Service programs to all our customers. By participating in our program, customers can elect to receive new versions of our software, released over a 12 month period. Customers will also automatically receive Helpdesk services, allowing the customer to get timely resolution to all possible issues as they arise.

Custom Development Services

Our software is designed to flexibly introduce changes requested by our customers. We have a team of engineers that can functionally design, code, test and deliver enhancements to our software suite.

Training Services

We have experienced trainers who are able to prepare and run training sessions for all types of your users: starting from sales representatives, through managers, to your internal IT support. If needed, we can also arrange for individual, group or “train the trainer” sessions, allowing the customer to acquire deeper knowledge of the system, and its use. Training is often done in stages to learn the basic functions quickly, start using the system and reinforce with additional information over a period of time.

Hosting/Software as a Service (SaaS)

We also offer hosting services, provided directly by our team of professionals, to customers who prefer to focus on their core business, and/or do not have the technical staff in-house to handle the skills required to run such solution, hence guaranteeing an error-free operation